TERMS OF USE

Last updated July 26, 2020

AGREEMENT TO TERMS
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and The Big Appetite Company Pte Ltd, doing business as Mooncakefair.com ("Mooncakefair.com", “we”, “us”, or “our”), concerning your access to and use of the http://www.mooncakefair.com website and its principal site https://sinpopofairs.com as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. If you do not agree with all of these terms of use, then you are expressly prohibited from using the site and you must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Site.

INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights laws of Singapore, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.

USER REPRESENTATIONS
By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site; (5) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Site for any illegal or unauthorized purpose; and (7) your use of the Site will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

USER REGISTRATION
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

PRODUCTS
We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colours and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

PURCHASES AND PAYMENT
We accept the following forms of payment:

-  PayPal

-  American Express

-  Mastercard

-  Visa

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Goods and Services tax (“GST”) will be included in the price of purchases. We may change prices at any time or as requested by the brands on our Site. All payments shall be made in Singapore Dollars.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household/ company, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

RETURN POLICY
All sales are final and once products are delivered, we are not able to accept any returns as they are food products; with the exception of special circumstances which will be dealt with on a case to case basis and in our sole discretion.

PROHIBITED ACTIVITIES
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

As a user of the Site, you agree not to:

1. Use the Site in a manner inconsistent with any applicable laws or regulations.
2. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
3. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
4. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
5. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
6. Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
7. Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
8. Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
9. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
10. Make improper use of our support services or submit false reports of abuse or misconduct.
11. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
12. Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
13. Attempt to impersonate another user or person or use the username of another user.
14. Use any information obtained from the Site in order to harass, abuse, or harm another person.
15. Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavour or commercial enterprise.
16. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
17. Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
18. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
19. Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
20. Delete the copyright or other proprietary rights notice from any Content.

SITE MANAGEMENT
We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

PRIVACY POLICY
We care about data privacy and security. By using the Site, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity for purpose of marketing, promotional, strategic development, research and customer care and future business(es).

Please be advised that the Site is hosted in Singapore. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Singapore, then through your continued use of the Site, you are transferring your data to Singapore, and you expressly consent to have your data transferred to and processed in Singapore.

TERM AND TERMINATION
These Terms of Use shall remain in full force and effect while you use the Site. Without limiting any other provision of these terms of use, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Site (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these terms of use or of any applicable law or regulation. We may terminate your use or participation in the Site or delete your account and any content or information that you posted at any time, without warning, in our sole discretion.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

MODIFICATIONS AND INTERRUPTIONS
There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including product descriptions, pricing, availability, and various other information. We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site’s functions without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

DISCLAIMER
The site is provided on an as-is and as-available basis. You agree that your use of the site services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the site and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the site’s content or the content of any websites linked to this site and we will assume no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content and materials, (2) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the site, (3) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (4) any interruption or cessation of transmission to or from the site, (5) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party, and/or (6) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the site. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the site, any hyperlinked website, or any website or mobile application featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you and any third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

LIMITATIONS OF LIABILITY
In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us during the one (1) month period prior to any cause of action arising. Certain us state laws and international laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.

INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

USER DATA
We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

MISCELLANEOUS
These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

GOVERNING LAW 
These terms shall be governed by and defined following the laws of Singapore. The Big Appetite Company Pte Ltd and yourself irrevocably consent that the courts of Singapore shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

DISPUTE RESOLUTION
You agree to irrevocably submit all disputes related to Terms or the relationship established by this Agreement to the jurisdiction of the Singapore courts. The Big Appetite Company Pte Ltd shall also maintain the right to bring proceedings as to the substance of the matter in the courts of the country where you reside or, if these Terms are entered into in the course of your trade or profession, the state of your principal place of business.

CONTACT US
You may contact us at enquiries@sinpopofairs.com if you have any further enquiries regarding the use of the Site.

 

GENERAL ENQUIRIES 

What is Mooncakefair.com about? 

Mooncakefair.com is Singapore’s first and largest dedicated online mooncake fair organised by Sinpopo Fairs, sister brand of home-grown food company Sinpopo Brand.

 

What are the brands on board and will there be more coming on?

We have more than 35 brands on board and you can find an index of them in the menu bar under Participating Brands. We are happy to speak to more mooncake brands who would like to join us! Contact us at ENQUIRIES@SINPOPOFAIRS.COM

 

Are there more seasonal fairs that you will be curating after the Mid-Autumn Festival? 

To receive information and updates about Moncakefair.com and seasonal fairs in the future, you can email us at ENQUIRIES@SINPOPOFAIRS.COM and we will be in touch for future collaborations!

 

Can I customise my order with personalised messages?

You can write your personal message on the checkout form and we will make sure it appears on the Delivery Order form the recipient receives with the mooncakes.

 

Is there any online membership scheme I can join on your platform to get perks/ discounts?

You can leave your contact information HERE. You can also follow us on @Mooncakefair for Facebook and Instagram to receive information about upcoming deals and discounts.

 

I have questions/need help regarding the site, who can I speak with?

For any further information or help on the website, you can contact us via email at enquiries@sinpopofairs.com.

 

PRODUCT INFORMATION 

How do I find information regarding allergens, shelf life and storage conditions? 

You can find information about the different brand products’ shelf life, storage and allergen information, on the respective product pages under the section called Shelf Life and Storage / Allergens Information.

 

What does your search category Vegetarian mean?

We’ve asked brands to declare if their mooncakes are Vegetarian meaning no meat or meat oil, but they may contain eggs and dairy like milk, unless specifically declared Vegan by the brand in their brand page under that product’s description.

 

Will there be more discounts if I place an order later during the season? 

While there may be discounts introduced at different stages, generally the best discounts will go to early birds and corporate/bulk orders. You will be able to find out more information about discounts on our website and @Mooncakefair on Facebook and Instagram. If you are a corporate/ bulk buyer, email us right away at enquiries@sinpopofairs.com and we’d be happy to work on a special bulk order package for you!

 

PLACING AN ORDER

Can I choose from the various brands when placing an order to the same delivery location?

Yes, you can most definitely choose multiple mooncakes from different brands to be sent to a single location. Our promotions are also storewide so discounts can be applied across almost all brand partners so you don’t have to commit to a large quantity for a single brand!

 

Is there any way I can select a Self-Collection? 

Safety is our top priority. We handle all the mooncakes with F&B specialised warehousing and temperature-controlled food vehicles to minimise multi-source handling and ensure freshness and safe-handling of the mooncakes. That is why every Mooncake.com order is delivered to your doorstep by F&B logistics and there is no Self-Collection.

 

How do I place an order? 

1) After adding the items you would like to purchase to your cart.

2) Check out the cart (Do check out products under You May Also Like category from our exclusive brand partners!)

3) Enter details (name, phone number, address, email, preferred delivery timing slot and credit card information.)

 

How do I know if my order is confirmed?

You will see a confirmation page as well as receive a confirmation email with your Order ID to your email address.

 

How do I track my order?

There will be a link that is provided to you in the order confirmation emailed to you. Click on the link and you will be directed to an update of your order status - status will be indicated as either “Processing” or “Delivered.”

 

What is the last day of ordering for this online mooncake fair event?

The last day you can order from Mooncakefair.com is 1st October, 2020 which is the day of the Mid-Autumn Festival! Do note that the last day for delivery is 4 October, 2020.

 

DISCOUNT CODES

How do I apply the discount code?

You can apply the discount code at the checkout page where you will be prompted to do so before payment.

 

Is there a minimum spending limit?

There will be discount codes extended for bulk purchases of minimum spending on our platform from time to time, so do look out for prompts at checkouts! If you belong to a corporate organisation which has been extended an exclusive discount code, you may apply the exclusive discount codes without any minimum purchase in your cart.

 

Why can’t I apply my discount code?

We seek to bring the best value for all brands and products. Due to requests from our brand partners, promotional discounts codes cannot be used on the following brands listed below:

• Season
• Lavender
• Tai Chong Kok
• The Fullerton Hotel Singapore
• MoguShop

 

Please note that this is a non-exhaustive list and the brands listed above are subject to changes.

 

What are the terms and conditions of the discount code?

Discount codes cannot be used in conjunction with other discount codes or ongoing promotions, unless stated otherwise.

 

Is there a validity period for my discount code?

Yes, please make sure that the discount code you are intending to apply is valid and has not expired.

 

PAYMENT

Is my payment information entered on your website secured?

Yes, we use an established secure payment gateway powered by OCBC Bank to process all payments. Mooncakefair.com provides safe and secure checkout by encrypting your credit card information using SSL.

 

What payment modes do you accept?

We accept major credit card payments via Visa and Mastercard.

 

Do the prices shown on your website include GST?

Yes, the prices stated on the website are already inclusive of GST.

 

Can I pay cash on delivery?

Due to safe handling measures and e-commerce efficiency, we only accept online payment via credit cards. Hence, we do not accept modes such as cash on delivery.

 

DELIVERY 

How are my mooncake orders delivered? 

Our F&B specialist logistics partner Dtrans, ensures that all mooncakes are delivered in temperature-controlled food vehicles (not bikes with cooler bags) that are suitable for the various types of mooncakes so as to ensure food safety and freshness.

 

What is your lead time? 

Our orders take 3 days to process, hence the earliest date of delivery would be 3 days from the date of purchase.

Do you deliver overseas? 

We only deliver locally, except for Jurong Island. Additional charges apply for deliveries to Sentosa.

 

What are delivery timing slots like?

You can choose between 2 delivery timing slots daily; 9am to 5pm and 5pm to 9pm.

 

How much do you charge for delivery? 

Delivery is a flat rate of $10 (U.P.$15) for island-wide delivery, regardless of the quantities to be delivered to that one location.

 

What happens if the recipient of the order I placed is not at home at the point of delivery, what will happen to the gift intended for my recipient? 

Please call us immediately or contact our live chat agents on Mooncakefair.com to set up a new delivery timing slot in which the recipient will be home. If the re-delivery cannot be fulfilled within the day, rest assured that the product will be returned to our F&B specialist warehouse via our temperature-controlled food vehicles for safekeeping.  Please understand that the redelivery will incur a redelivery charge of $10 per location as the original timing given was incorrect.

 

What is the latest date of delivery for the mooncakes that I'm ordering?

The last date of purchase is 1st October, 2020 and the last date for delivery is 4 October, 2020.

 

CHANGES TO ORDERS

Do you accept changes to orders placed on your platform? 

Yes, we do accept changes to orders. If you have any alterations to your order, please contact us between Mon-Fri 9-5pm and give us 3 days’ notice to make the changes. For example, if your delivery is on a Sunday, the last day and time to make a change to your order is on the Tuesday before, before 5pm.
How do I make changes to my order?

If you have yet to check out, you can easily make changes to your order from your shopping cart!

If you have already checked out, please email us at ENQUIRIES@SINPOPOFAIRS.COM within the notice period above and we will assist you on your requests.

 

Do you accept cancellations to orders? Any refunds? 

Yes, we accept cancellations if you can contact us between Mon-Fri 9-5pm and give us 3 days’ notice to make the changes before the delivery date. Please understand that strictly no cancellations will be accepted without this 3 days’ notice between Mon-Fri 9-5pm before the delivery. E.g. If delivery is on a Monday, the last day and time to cancel the order is on the Wed before, before 5pm. There are no refunds for cancellations to orders.

 

FOR PARTNERS KEEN IN LISTING ON OUR PLATFORM 

How do I join your platform? Is there a cut-off date to join?

Thank you for your interest in Mooncakefair.com! Please drop us an email at ENQUIRIES@SINPOPOFAIRS.COM to find out more. The beauty of an online fair is that we are not limited by space, hence technically there is no cut-off date. But of course, we will advise you if you are joining too close to the season, it may be better to join us next year or stay tuned for our next fair.

I'm keen to be part of your seasonal fairs in the future, how do I join/ get more information?  

You can register your interest with future seasonal events by Sinpopo Fairs by dropping us a note at ENQUIRIES@SINPOPOFAIRS.COM

 

FOR BULK/CORPORATE BUYERS

I am purchasing in bulk, can I get a better discount than the rate published on your website? 

Yes, for corporate and bulk orders larger than $2000 on a single receipt, please contact us at ENQUIRIES@SINPOPOFAIRS.COM so we can better assist you.

 

I have some special requests regarding my bulk purchase, who can I speak with? 

You can email us at ENQUIRIES@SINPOPOFAIRS.COM so we can better assist your special requests.

 

Can I key in multiple addresses in one order as the bulk purchase I am placing is meant for different recipients?

Yes, you can definitely deliver to multiple addresses in a single order. We have made it fuss-free for you by allowing you to first browse and place all the items into one cart before checking out and keying in multiple addresses within the same order; so that you won’t find yourself checking out numerous times for numerous recipients to whom you are gifting those lovely mooncakes to. Delivery charges are at $10 (U.P.$15) per location.