Mooncakefair.com is Singapore’s first and largest dedicated online mooncake fair that runs from now till 1 October 2020.
When it became clear that physical mooncake fairs would be cancelled or downsized, we at Sinpopo Fairs decided to rally together the F&B industry to make the best out of a difficult time. Thus, the idea of Mooncakefair.com was born.
Calling all mooncake brands to join us!
We are the only dedicated online mooncake fair being operated by F&B specialists. That means we work with F&B specialist warehousing and logistics partners to make Mooncakefair.com a one-stop shop for both mooncake brand partners and customers.
Our mooncake brand partners just have to make their delicious mooncakes then leave the rest to us. We ensure that the mooncakes are delivered straight to customers’ doorsteps in temperature-controlled food trucks, straight from our F&B centralised distribution centre. So no multiple sources of handling, and our mooncake partners do not need to provide any staff.
With over 35 notable brands from hotels, restaurants, and bakeries, Mooncakefair.com currently has the widest variety of mooncake players on a single dedicated mooncake platform! So if you’ve got the mooncakes, we are happy to welcome new mooncake brands on board!
Best one-stop shop for Corporates and bulk buys!
As Mid-autumn is traditionally the largest Asian gifting season in Singapore, businesses will be looking for new ways to build and maintain relationships in these times. At Mooncakefair.com, we have a special feature for Corporates and bulk orders where discounts can be applied by combining orders across all brand partners. So no need to commit to a large quantity from any one brand before getting that corporate price or bulk discount! Just speak to our live chat agents or email to firstname.lastname@example.org!
Mooncake Expert Panel
Another feature of Mooncakefair.com is our Mooncake Expert Panel which comprises food writers, lifestyle media, foodie celebrities and more! As sampling seems unlikely in any fairs or online, let local personalities like Rebecca Lim, Tan Kheng Hua, Patricia Mok, Angela May to name a few, guide you through mooncakes recommended by our brand partners on Mooncakefair.com.
Make Mooncakefair.com your family’s new way to shop and celebrate the Mid-Autumn Festival. This is a mooncake one-stop shop allowing families to stay safe, plus create a fun new tradition for the older folks who are discouraged from going to crowded places or queuing. We hope e-savvy family members will lead the way and shop mooncakes online for the family! We strive to be the only place one will need to get mooncakes right to the front door of clients, friends and family this year.
Look out for more content and discounts on our social media platforms @Mooncakefair on Facebook and Instagram.
Last updated July 26, 2020
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What is Mooncakefair.com about?
Mooncakefair.com is Singapore’s first and largest dedicated online mooncake fair organised by Sinpopo Fairs, sister brand of home-grown food company Sinpopo Brand.
What are the brands on board and will there be more coming on?
We have more than 35 brands on board and you can find an index of them in the menu bar under Participating Brands. We are happy to speak to more mooncake brands who would like to join us! Contact us at ENQUIRIES@SINPOPOFAIRS.COM
Are there more seasonal fairs that you will be curating after the Mid-Autumn Festival?
To receive information and updates about Moncakefair.com and seasonal fairs in the future, you can email us at ENQUIRIES@SINPOPOFAIRS.COM and we will be in touch for future collaborations!
Can I customise my order with personalised messages?
You can write your personal message on the checkout form and we will make sure it appears on the Delivery Order form the recipient receives with the mooncakes.
Is there any online membership scheme I can join on your platform to get perks/ discounts?
You can leave your contact information HERE. You can also follow us on @Mooncakefair for Facebook and Instagram to receive information about upcoming deals and discounts.
I have questions/need help regarding the site, who can I speak with?
For any further information or help on the website, you can contact us via email at firstname.lastname@example.org.
How do I find information regarding allergens, shelf life and storage conditions?
You can find information about the different brand products’ shelf life, storage and allergen information, on the respective product pages under the section called Shelf Life and Storage / Allergens Information.
What does your search category Vegetarian mean?
We’ve asked brands to declare if their mooncakes are Vegetarian meaning no meat or meat oil, but they may contain eggs and dairy like milk, unless specifically declared Vegan by the brand in their brand page under that product’s description.
Will there be more discounts if I place an order later during the season?
While there may be discounts introduced at different stages, generally the best discounts will go to early birds and corporate/bulk orders. You will be able to find out more information about discounts on our website and @Mooncakefair on Facebook and Instagram. If you are a corporate/ bulk buyer, email us right away at email@example.com and we’d be happy to work on a special bulk order package for you!
PLACING AN ORDER
Can I choose from the various brands when placing an order to the same delivery location?
Yes, you can most definitely choose multiple mooncakes from different brands to be sent to a single location. Our promotions are also storewide so discounts can be applied across almost all brand partners so you don’t have to commit to a large quantity for a single brand!
Is there any way I can select a Self-Collection?
Safety is our top priority. We handle all the mooncakes with F&B specialised warehousing and temperature-controlled food vehicles to minimise multi-source handling and ensure freshness and safe-handling of the mooncakes. That is why every Mooncake.com order is delivered to your doorstep by F&B logistics and there is no Self-Collection.
How do I place an order?
1) After adding the items you would like to purchase to your cart.
2) Check out the cart (Do check out products under You May Also Like category from our exclusive brand partners!)
3) Enter details (name, phone number, address, email, preferred delivery timing slot and credit card information.)
How do I know if my order is confirmed?
You will see a confirmation page as well as receive a confirmation email with your Order ID to your email address.
How do I track my order?
There will be a link that is provided to you in the order confirmation emailed to you. Click on the link and you will be directed to an update of your order status - status will be indicated as either “Processing” or “Delivered.”
What is the last day of ordering for this online mooncake fair event?
The last day you can order from Mooncakefair.com is 1st October, 2020 which is the day of the Mid-Autumn Festival! Do note that the last day for delivery is 4 October, 2020.
How do I apply the discount code?
You can apply the discount code at the checkout page where you will be prompted to do so before payment.
Is there a minimum spending limit?
There will be discount codes extended for bulk purchases of minimum spending on our platform from time to time, so do look out for prompts at checkouts! If you belong to a corporate organisation which has been extended an exclusive discount code, you may apply the exclusive discount codes without any minimum purchase in your cart.
Why can’t I apply my discount code?
We seek to bring the best value for all brands and products. Due to requests from our brand partners, promotional discounts codes cannot be used on the following brands listed below:
- Tai Chong Kok
- The Fullerton Hotel Singapore
Please note that this is a non-exhaustive list and the brands listed above are subject to changes.
What are the terms and conditions of the discount code?
Discount codes cannot be used in conjunction with other discount codes or ongoing promotions, unless stated otherwise.
Is there a validity period for my discount code?
Yes, please make sure that the discount code you are intending to apply is valid and has not expired.
Is my payment information entered on your website secured?
Yes, we use an established secure payment gateway powered by OCBC Bank to process all payments. Mooncakefair.com provides safe and secure checkout by encrypting your credit card information using SSL.
What payment modes do you accept?
We accept major credit card payments via Visa and Mastercard.
Do the prices shown on your website include GST?
Yes, the prices stated on the website are already inclusive of GST.
Can I pay cash on delivery?
Due to safe handling measures and e-commerce efficiency, we only accept online payment via credit cards. Hence, we do not accept modes such as cash on delivery.
How are my mooncake orders delivered?
Our F&B specialist logistics partner Dtrans, ensures that all mooncakes are delivered in temperature-controlled food vehicles (not bikes with cooler bags) that are suitable for the various types of mooncakes so as to ensure food safety and freshness.
What is your lead time?
Our orders take 3 days to process, hence the earliest date of delivery would be 3 days from the date of purchase.
Do you deliver overseas?
We only deliver locally, except for Jurong Island. Additional charges apply for deliveries to Sentosa.
What are delivery timing slots like?
You can choose between 2 delivery timing slots daily; 9am to 5pm and 5pm to 9pm.
How much do you charge for delivery?
Delivery is a flat rate of $10 (U.P.$15) for island-wide delivery, regardless of the quantities to be delivered to that one location.
What happens if the recipient of the order I placed is not at home at the point of delivery, what will happen to the gift intended for my recipient?
Please call us immediately or contact our live chat agents on Mooncakefair.com to set up a new delivery timing slot in which the recipient will be home. If the re-delivery cannot be fulfilled within the day, rest assured that the product will be returned to our F&B specialist warehouse via our temperature-controlled food vehicles for safekeeping. Please understand that the redelivery will incur a redelivery charge of $10 per location as the original timing given was incorrect.
What is the latest date of delivery for the mooncakes that I'm ordering?
The last date of purchase is 1st October, 2020 and the last date for delivery is 4 October, 2020.
CHANGES TO ORDERS
Do you accept changes to orders placed on your platform?
Yes, we do accept changes to orders. If you have any alterations to your order, please contact us between Mon-Fri 9-5pm and give us 3 days’ notice to make the changes. For example, if your delivery is on a Sunday, the last day and time to make a change to your order is on the Tuesday before, before 5pm.
How do I make changes to my order?
If you have yet to check out, you can easily make changes to your order from your shopping cart!
If you have already checked out, please email us at ENQUIRIES@SINPOPOFAIRS.COM within the notice period above and we will assist you on your requests.
Do you accept cancellations to orders? Any refunds?
Yes, we accept cancellations if you can contact us between Mon-Fri 9-5pm and give us 3 days’ notice to make the changes before the delivery date. Please understand that strictly no cancellations will be accepted without this 3 days’ notice between Mon-Fri 9-5pm before the delivery. E.g. If delivery is on a Monday, the last day and time to cancel the order is on the Wed before, before 5pm. There are no refunds for cancellations to orders.
FOR PARTNERS KEEN IN LISTING ON OUR PLATFORM
How do I join your platform? Is there a cut-off date to join?
Thank you for your interest in Mooncakefair.com! Please drop us an email at ENQUIRIES@SINPOPOFAIRS.COM to find out more. The beauty of an online fair is that we are not limited by space, hence technically there is no cut-off date. But of course, we will advise you if you are joining too close to the season, it may be better to join us next year or stay tuned for our next fair.
I'm keen to be part of your seasonal fairs in the future, how do I join/ get more information?
You can register your interest with future seasonal events by Sinpopo Fairs by dropping us a note at ENQUIRIES@SINPOPOFAIRS.COM
FOR BULK/CORPORATE BUYERS
I am purchasing in bulk, can I get a better discount than the rate published on your website?
Yes, for corporate and bulk orders larger than $2000 on a single receipt, please contact us at ENQUIRIES@SINPOPOFAIRS.COM so we can better assist you.
I have some special requests regarding my bulk purchase, who can I speak with?
You can email us at ENQUIRIES@SINPOPOFAIRS.COM so we can better assist your special requests.
Can I key in multiple addresses in one order as the bulk purchase I am placing is meant for different recipients?
Yes, you can definitely deliver to multiple addresses in a single order. We have made it fuss-free for you by allowing you to first browse and place all the items into one cart before checking out and keying in multiple addresses within the same order; so that you won’t find yourself checking out numerous times for numerous recipients to whom you are gifting those lovely mooncakes to. Delivery charges are at $10 (U.P.$15) per location.